Comments on: Service & Support Administration http://forcecertified.com/2009/04/17/service-support-administration/ A free resource for Salesforce.com certification Wed, 08 Sep 2010 16:55:25 -0700 http://wordpress.org/?v=abc hourly 1 By: sfdc guy http://forcecertified.com/2009/04/17/service-support-administration/comment-page-1/#comment-3147 sfdc guy Sun, 06 Jun 2010 18:30:56 +0000 http://forcecertified.wordpress.com/2009/04/17/service-support-administration/#comment-3147 Improve Productivity and Collaboration in Complex Cases (Enterprise and Unlimited Editions) * Create permanent teams that collaborate on cases * Create a unique team to process a single case It is important to identify all individuals within case processing who will be responsible for contributing to the case. With Case Teams, you can now set up permanent teams that are assigned to an account or create unique case teams within a single case. Case Teams gives you more flexibility in the sharing models around cases. Note: Not automatically visible. Feature is enabled, but requires some setup. Improve Productivity and Collaboration in Complex Cases

(Enterprise and Unlimited Editions)

* Create permanent teams that collaborate on cases
* Create a unique team to process a single case

It is important to identify all individuals within case processing who will be responsible for contributing to the case. With Case Teams, you can now set up permanent teams that are assigned to an account or create unique case teams within a single case. Case Teams gives you more flexibility in the sharing models around cases.

Note: Not automatically visible. Feature is enabled, but requires some setup.

]]> By: Victor http://forcecertified.com/2009/04/17/service-support-administration/comment-page-1/#comment-2985 Victor Fri, 30 Apr 2010 11:16:17 +0000 http://forcecertified.wordpress.com/2009/04/17/service-support-administration/#comment-2985 What about Describe use cases for Case Teams? What about Describe use cases for Case Teams?

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