Define a Case
From Salesforce:
A case is a detailed description of a customer’s feedback, problem, or question. Your organization can use cases to track and solve your customers’ issues. You can enter cases manually in the Cases tab, or your administrator can set up Web-to-Case and Email-to-Case to gather customer feedback from your company’s website and [...]
Entries Tagged as 'business hours'
Service & Support Administration
April 17th, 2009 · 2 Comments · Certified Administrator
Tags: business hours·cases·email-to-case·self-service portal·service·support·web-to-case
Organization Administration
September 19th, 2008 · 5 Comments · Certified Administrator
List what information is included in the Company Profile
Company Profile has 3 subsections:
Company Information:
Organization Name Primary Contact Division Address Fiscal Year Starts In (this field simply lists the month- it can only modified in the Fiscal [...]
Tags: business hours·currency·email templates·fiscal year·locale·time zone
