I am a few weeks months release behind on this post. It is amazing how much this platform changes, even just one release later. These notes are not completely comprehensive. Make sure to check out:
Spring 09 Release Page
Spring 09 Release Notes
Spring 09 Release Training
More coming on Summer 09 shortly.
User Productivity
Opportunity Genius
To enable (administrator perspective)
Customize –> [...]
Tags: content·customer portal·delegated administration·email-to-case·ideas·opportunity genius·page layout editor·PRM·salesforce to salesforce·spring09
Define a Case
From Salesforce:
A case is a detailed description of a customer’s feedback, problem, or question. Your organization can use cases to track and solve your customers’ issues. You can enter cases manually in the Cases tab, or your administrator can set up Web-to-Case and Email-to-Case to gather customer feedback from your company’s website and [...]
Tags: business hours·cases·email-to-case·self-service portal·service·support·web-to-case
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