Define a Case
From Salesforce:
A case is a detailed description of a customer’s feedback, problem, or question. Your organization can use cases to track and solve your customers’ issues. You can enter cases manually in the Cases tab, or your administrator can set up Web-to-Case and Email-to-Case to gather customer feedback from your company’s website and [...]
Entries Tagged as 'web-to-case'
Service & Support Administration
April 17th, 2009 · 2 Comments · Certified Administrator
Tags: business hours·cases·email-to-case·self-service portal·service·support·web-to-case
Marketing Administration
December 10th, 2008 · 1 Comment · Certified Administrator
Define a Campaign
Enterprise+
A campaign is salesforce’s method of tracking marketing initiatives. Leads and contacts can be added to marketing campaigns, which can then be used to track response rates, ROI, and other statistics.
Describe when to use Campaign Hierarchies
Campaign Hierarchies should be used when one campaign is a part of another. Let’s say that you’re marketing [...]
