New Salesforce Certification Path(s): Service Cloud Consultant [Verified] & Sales Cloud Consultant [Unverified]

Posted December 14th, 2010 in Certification Updates by John Coppedge

Much to my dismay, I was unable to attend Dreamforce this year.  I did however get a chance to touch base with a  few folks that did attend a learn a bit more about the upcoming changes to Salesforce certifications.



The Salesforce Service Cloud Consultant is a new certification and is available today.  You can register for the certification exam at www.webassessor.com.  As soon as I have a chance I’ll be diving into this one!

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  • The Salesforce Certified Consultant exam will be phased out and no longer be offered.
    • It will be replaced with the Salesforce Service Cloud Consultant (available today; see above) and Salesforce Sales Cloud Consultant exams.
      • Salesforce Certified Administrator will become a prerequisite for both above exams.
    • Those of us with existing Consultant Certifications will be able to test for one of the above certifications for free.


Further Speculation

If the above changes are true, I suspect changes to the developer certifications are in order as well.  Perhaps Certified Custom Cloud Consultant or like?  Personally, I think the Developer certification is horribly misleading, as it has very little do with development in the traditional sense.  The distinction between a developer and advanced developer to the outside world is all but lost in my experience.


Did you attend DF?  Did you hear any of the same?  Please keep me in the loop, feel free to comment below!




7 Responses so far.

  1. Andy OgnenoffNo Gravatar says:

    I talked with them about this very thing at DF10.

    [Safe Harbor and all that jazz…]

    Service Cloud Consultant as you said is the new exam already available (I passed the beta exam so got certified in this already.) From beta to launch was about a month.

    Sales Cloud Consultant is coming and will also likely have a beta exam in Q1 2011.

    Consultant is being phased out but I didn’t hear anything about the free test for those already certified. Specifically was told that the Consultant cert would be valid for a year after Sales Cloud Consultant comes out.

    Likely additional consultant certs in the future, perhaps even by vertical but nothing firm, just bouncing ideas around.

    The goal of the consultant program was explained as a way for customers to have a baseline to compare against when selecting partners to help with implementations of various functionality. As the feature set grows, more specialized certs are likely to follow.

    No movement on dev certs that I heard.

    I will say that they seem open to feedback as to what the community feels the certification program should entail, as evidenced by the surveys they send out and openness around roadmap.

    I know some in the community don’t really value certification, but I for one am collecting them all – if for nothing else but to make sure I understand the whole platform as it changes in case I have a need for it in the future. 🙂

  2. John CoppedgeNo Gravatar says:

    Really excellent info, thanks for sharing Andy!

  3. Fraser SuyetsuguNo Gravatar says:

    Thanks for the post and additional information Andy. Do you happen to know which Dreamforce session included this information? I’d like to follow the session in the Dreamforce chatter org.

  4. SunishNo Gravatar says:

    The certification “Certified Sales Cloud Consultant” has been announced and is showing up here:


  5. John CoppedgeNo Gravatar says:

    Great, thanks for the info Sunish!

  6. Louis RaymondNo Gravatar says:

    Hi Andy, am very much interested in the Service Cloud cert – any tips/guidance on the material that you may have used to aid you in passing? Any info would be greatly appreciated.

  7. RohitNo Gravatar says:

    Hi Everyone,

    I have to undergo Sales Cloud Consultant Certification. Please guide how should I go about preparing for this, as not much information is available for the same on the web.

    Also, if you can advise the tips for clearing this certification, it would be really helpful for me.

    Thanking you in anticipation !!!

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