Define a Case
From Salesforce:
A case is a detailed description of a customer’s feedback, problem, or question. Your organization can use cases to track and solve your customers’ issues. You can enter cases manually in the Cases tab, or your administrator can set up Web-to-Case and Email-to-Case to gather customer feedback from your company’s website and [...]
Entries Tagged as 'service'
Service & Support Administration
April 17th, 2009 · 2 Comments · Certified Administrator
Tags: business hours·cases·email-to-case·self-service portal·service·support·web-to-case
