Describe the Force.com AppExchange
The AppExchange is a website for locating, purchasing (if a fee is associated), and installing 3rd party software into your Salesforce organization to extend its core functionality.
There are hundreds of AppExchange packages available – everything from expanding marketing capabilities to database integration packages. Check out the full list here.
In addition, there are [...]
Entries Tagged as 'Certified Administrator'
The Force.com AppExchange
May 5th, 2009 · No Comments · Certified Administrator
Custom Objects, Applications, & Tabs
May 1st, 2009 · 7 Comments · Certified Administrator
Describe a Custom Object
A custom object is one that is not initially packaged with the application. If it isn’t a standard object, it must be a custom object. An example of a custom object could be a Payroll object created for a custom payroll application. Accounts, Contacts, Opportunities, and so on are all standard objects.
Describe [...]
Tags: application·custom app·custom object·custom object tab·hierarchial relationship·lookup relationship·many to many·master-detail relationship·object relationships·one to many·web tab
Salesforce Console
April 17th, 2009 · 1 Comment · Certified Administrator
Describe the functionality of the Salesforce Console
The console provides a list view and related records into one screen. This allows users to access information across multiple records and multiple object types on one screen without the use of VisualForce pages, custom formulas, or any other code.
Describe the components of the Console Tab
The console page layout [...]
Service & Support Administration
April 17th, 2009 · 2 Comments · Certified Administrator
Define a Case
From Salesforce:
A case is a detailed description of a customer’s feedback, problem, or question. Your organization can use cases to track and solve your customers’ issues. You can enter cases manually in the Cases tab, or your administrator can set up Web-to-Case and Email-to-Case to gather customer feedback from your company’s website and [...]
Tags: business hours·cases·email-to-case·self-service portal·service·support·web-to-case
Marketing Administration
December 10th, 2008 · 1 Comment · Certified Administrator
Define a Campaign
Enterprise+
A campaign is salesforce’s method of tracking marketing initiatives. Leads and contacts can be added to marketing campaigns, which can then be used to track response rates, ROI, and other statistics.
Describe when to use Campaign Hierarchies
Campaign Hierarchies should be used when one campaign is a part of another. Let’s say that you’re marketing [...]
