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Skype from your contact records [Skype]

January 24th, 2010 · Tips & Tricks

image I’ve been playing with VOIP products a lot recently.  For instance, I learned you can make VOIP calls through Gizmo5 [registration currently closed] using your Google Voice number.  That’s pretty handy when you’re in another country – so long as you’ve got wifi, you’ve got a US phone number.  For free.  Since Google purchased Gizmo5, I expect we’ll see some interesting offerings when the product is re-launched.

But I digress.  As great as the above combo is, I still often connect with others using Skype.  This lead me to start collecting their IDs on the contact record.  From there it is pretty simple to create a URL to dial them through Skype directly.

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Skype ID is a text field.  Skype URL is a formula field using the following:

IF( LEN(Skype_ID__c) > 0, HYPERLINK("skype:" & Skype_ID__c & "?call", "Skype " & Skype_ID__c ), "No Skype ID")

This can also be implemented as a button using this code:

skype:{!Contact.Skype_ID__c}?call

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Happy dialing.  Cheers,

John

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Use PhraseExpress to Shorten Variables & Code [Tips & Tricks]

December 8th, 2009 · Tips & Tricks

I am typically not doing a ton of programming, but when I do I like to use meaningful (long) variable names, and frequently mistype them.  Woe was me, until…

I type: pb# and the code is translated automatically.

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The configuration is really simple:

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So far I have used this mostly for shortening email addresses, company names, and URLs.  But when I fired up a DE tonight for some light code testing it hit me that this could be a huge time/pain saver for you heavy coders out there.

PhraseExpress is Windows only (Mac users can try TextExpander), free for non-commercial use, $49.95 otherwise. 

Note: PhraseExpress v7 was recently released, includes Windows 7 support and new features.

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Cheat Sheets [Downloads]

December 3rd, 2009 · Tips & Tricks

Check out the developerforce wiki for some great cheat sheets.  I can see how these would be an absolute lifesaver, especially during the initial learning process.

[edit: updated URL]

http://developer.force.com/cheatsheets

[edit: Direct to PDF shortcuts removed by request]

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Salesforce Ideas Breakdown

December 1st, 2009 · Certified Advanced Administrator, Certified Consultant

It’s Not About Technology, It’s About Ideas

image The Ideas platform provides a method to collect feedback from end users, consumers, and other influencers of a product or service.  The goal of ideas is to create a collaboration platform to prioritize requests and highlight delivery of past requests.

Examples of this platform in action:
http://ideas.salesforce.com
http://www.mystarbucksidea.com/

You could use this platform in any number of ways; here are a few examples:

  • A suggestion box for your company
  • Prioritize software feature requests from your end users
  • Use customer/partner portals to collect and prioritize product feedback from outside of your company

[Read more →]

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Developer Exam Notes Posted

December 1st, 2009 · Certified Developer

I passed the developer exam a little over a month ago, and have finally gotten around to posting my notes.  These notes can serve as a great supplement to the 401 podcast.  The exam itself is pretty straightforward, more situation-based than the admin exam, and there is definitely overlapping subject matter between the two.  Good luck!  Drop me a line with any thoughts/comments.

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