Interesting in passing the Salesforce Service Cloud Consultant Exam? Check @jeffdonthemic’s excellent blog: How to Pass the Service Cloud Consultant Exam
Great info as always Jeff! Cheers,
John
Interesting in passing the Salesforce Service Cloud Consultant Exam? Check @jeffdonthemic’s excellent blog: How to Pass the Service Cloud Consultant Exam
Great info as always Jeff! Cheers,
John
Check out another great community resource for certification: http://www.forceprepare.com/. Looks like the materials are primarily for Developer and Administrator certs.
Cheers,
John
Much to my dismay, I was unable to attend Dreamforce this year. I did however get a chance to touch base with a few folks that did attend a learn a bit more about the upcoming changes to Salesforce certifications.
The Salesforce Service Cloud Consultant is a new certification and is available today. You can register for the certification exam at www.webassessor.com. As soon as I have a chance I’ll be diving into this one!
If the above changes are true, I suspect changes to the developer certifications are in order as well. Perhaps Certified Custom Cloud Consultant or like? Personally, I think the Developer certification is horribly misleading, as it has very little do with development in the traditional sense. The distinction between a developer and advanced developer to the outside world is all but lost in my experience.
Did you attend DF? Did you hear any of the same? Please keep me in the loop, feel free to comment below!
Cheers,
John
Configuring customer portal can be somewhat confusing the first time around. Here are a few basic guidelines to get you going in the right direction:
Even though all objects are displayed in the Customer Portal setup, only the following can display as tabs in your Customer Portal:
Home
Cases
Solutions
Web tabs
Documents
Custom objects
Object Tab Setting: Default On
Standard Object Permissions: Object Read (minimum)
Field-level security on the object
Make sure profile(s) are assigned the correct page layout
Create the customer portal:
Add/verify portal management buttons on the account and contact page layouts
Self-registration will allow existing contacts within your Salesforce org to sign up for portal access. To enable:
Just for the record, I am not recommending this as a solution. This decreases the security of your Salesforce org, and is generally against best practices. If you don’t fully understand the implications I would definitely not recommend this solution. That said, I saw a client that did exactly this and thought I would share:
Turn off identity confirmation entirely: trust all IP addresses. This way the connecting IP address is always trusted, and therefore identity confirmation is always bypassed. Likewise, you will never need a security token for any connection.
This also means that if someone gets a Salesforce username/password combo from any user with API access, they can login and extract your entire database without a security token or email address verification from anywhere in the world. Use with caution!
Cheers,
John